Running a show or workshop and want to sell tickets? See how working with organizers works.
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How can we help
Frequent questions about tickets, the e-ticket with QR code, refunds and invoices — and below, how to reach us if you don't find the answer here.
Tickets & purchase
For buyers
01How do I buy a ticket?
Pick an event from the calendar, click "Buy ticket", choose the type and number of tickets, enter the participant's details and pay. Once payment is booked, the ticket arrives by e-mail and in your My tickets panel.
02Where do I find my ticket and QR code?
We send the ticket to the e-mail from your order (with a printable PDF) and make it available in the My tickets panel once you sign in. At entry, just show the QR code from your phone or a printout — it's scanned once.
03My ticket didn't arrive by e-mail — what now?
Check your spam folder and sign in to the My tickets panel, where the ticket is available right after payment. If it isn't there, write to pomoc@dailyhair.pl with your order number — we'll help.
04Which payment methods are available?
Payments are handled by Stripe: BLIK, payment card and Przelewy24. You'll see the available methods on the payment page — they may vary by event.
05Can I return a ticket?
A ticket with a set date is not covered by the statutory 14-day right of withdrawal (Art. 38(12) of the Consumer Rights Act). A full refund applies when the organizer cancels or materially changes the event. A refund for your own cancellation is possible only if the organizer allowed it in the event description.
06The event was cancelled — when will I get my refund?
We refund the full ticket price to the same payment instrument, without undue delay and no later than 14 days from the cancellation notice. We do this on the organizer's behalf — you don't need to contact them separately.
07Will I get an invoice?
Yes. If you want an invoice with buyer details, mark it and provide the data while placing your order. We issue and send invoices electronically.
08I have trouble signing in or with my password
Use the password reset option on the sign-in page — we'll send a link to your e-mail (check spam too). If you're not sure which address your account uses, write to pomoc@dailyhair.pl.
Selling events
For organizers
09How do I list an event on DailyHair?
Reach out via the page for organizers — after verification we set up your organization and a panel where you create the event, define ticket pools and prices, and we launch sales together.
10How does settlement work and when do I get paid?
We act as a disclosed agent: we collect the full gross ticket price, deduct our commission (with our VAT) and pass you the rest. VAT on the ticket is settled by you as the seller. We agree the details and payout timing at onboarding.
11How does entry control (check-in) work?
Every ticket has a unique QR code scanned once at entry in the organizer panel. You see in real time who has already entered, and reuse of the same code is blocked.
12What about cancelling or changing my event?
Let us know as soon as possible. We process participant refunds on your behalf through the same payment channel. For a change of date or venue, the participant can keep the ticket or receive a refund.
Didn't find the answer?
Write to us
We reply quickly and to the point — ideally with your order number if it's about a ticket.